LOCO RIDES – CANCELLATION POLICY
At LocoRides, we understand that plans can change. Our cancellation policy ensures a fair balance between flexibility for our customers and operational efficiency for our service. Please read the policy carefully before booking.
1. Cancellation Rules & Refund Policy
A. Cancellations Before Ride Start Time
- More than 24 hours before the booking start time
✅ 20% of the total booking amount (up to ₹2500) will be deducted as a service charge.
The remaining amount will be refunded to the original payment source. - Less than 24 hours but at least 3 hours before the booking start time
✅ 50% of the total booking amount (up to ₹3000) will be deducted as a cancellation fee.
✅ The remaining amount will be refunded to the original payment source. - Within 3 hours of the booking start time
❌ Only 20% of the total booking amount will be refunded.
B. Refund Processing
- Refunds, if applicable, will be processed within 5-7 business days to the original payment method.
- Refund timelines may vary depending on your bank/payment provider.
2. Modifications & Early Returns
- Booking Modifications: Changes in rental period, pickup time, or bike model are subject to availability. Any additional charges must be paid before confirmation.
- Early Return Policy: If you return the bike before the booked duration ends, no refund will be provided for the unused period.
3. Force Majeure & Exceptions
In rare cases of unavoidable circumstances (e.g., severe weather, natural disasters, government restrictions), Loco Rides reserves the right to:
✅ Reschedule the booking at no extra cost OR
✅ Issue a full refund based on the situation.