Cancellation Policy
At Loco Rides, we strive to accommodate changes in your plans. Please review our cancellation policy below:
- Cancellation Period:
- Cancellations made at least 7 days before the scheduled pickup time are eligible for a full refund.
- Cancellations made within 7 days of the scheduled pickup time may be subject to a cancellation fee.
- Cancellation Process:
- To cancel your reservation, please contact us via phone or email with your reservation details.
- Cancellations are only considered valid upon receiving confirmation from Loco Rides.
- Refunds:
- Refunds for cancellations will be processed to the original payment method.
- Depending on your bank or credit card issuer, it may take up to [X days] for the refund to appear in your account.
- No-Show Policy:
- If you fail to pick up the motorbike at the scheduled time without prior notice, it will be considered a no-show.
- No-shows are not eligible for refunds.
- Exceptions:
- In case of unforeseen circumstances (e.g., extreme weather conditions, natural disasters), exceptions to the cancellation policy may apply. Please contact us for assistance.
- Modifications:
- Changes to your reservation (e.g., adjusting pickup/drop-off times, adding accessories) may be possible depending on availability. Additional charges or fees may apply.
- Contact Us:
- For any questions regarding our cancellation policy or to initiate a cancellation, please contact our customer service team.