Privacy Policy
LocoRides Mobility LLP (“Loco Rides,” “we,” “us,” or “our”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you use our services, including our website and mobile application. By accessing or using Loco Rides, you agree to the terms outlined in this policy.
1. Information We Collect
When you use our platform, we may collect the following types of information:
A. Personal Information (Required for Verification & Booking)
Name
Phone Number
Email Address
Government-issued ID (Aadhar, Passport, etc.)
Driving License Details
B. Transaction & Payment Information
Payment method details (processed securely through third-party payment gateways)
Billing history & invoices
C. Usage & Technical Data
Device Information (IP address, operating system, browser type, app version, etc.)
Location Data (only when necessary for bike pickup and navigation assistance)
Booking History & Ride Preferences
2. How We Use Your Information
We collect your data for the following purposes:
Booking & Service Fulfillment – To verify your identity, process your booking, and manage your rental.
Payment Processing – To ensure secure transactions through authorized third-party payment providers.
User Support – To assist with queries, cancellations, or technical issues.
Legal & Security Compliance – To prevent fraud, ensure safety, and comply with legal requirements.
Marketing & Promotions – To inform you about exclusive offers and new services (only if you opt-in).
3. How We Protect Your Data
Your privacy is our priority. We take security seriously and use industry-standard encryption to protect your personal data. Our security measures include:
✅ Data Encryption – Your information is stored securely with encryption.
✅ Restricted Access – Only authorized personnel can access sensitive data.
✅ Secure Payment Gateways – We do not store your payment details; they are handled by trusted third-party payment processors.
4. Data Sharing & Third-Party Services
We do not sell or trade your personal information. However, we may share data with:
Legal Authorities – If required by law for fraud prevention, investigations, or regulatory compliance.
Payment Providers – For secure transactions and refunds.
Service Partners – If needed to improve customer support, app functionality, or marketing efforts.
All third-party services used by Loco Rides are bound by their own privacy policies and compliance standards.
5. Data Retention & Deletion
We retain your data only as long as necessary for legal, operational, and business purposes.
If you wish to delete your account and remove your data, please contact our support team at support@locorides.com
6. Your Rights & Choices
As a user, you have the following rights:
🔹 Access & Update – You can modify your personal details via the app.
🔹 Opt-Out – You can unsubscribe from promotional messages anytime.
🔹 Data Deletion – Request complete removal of your account and data.
For any privacy-related concerns, reach out to support@locorides.com
7. Changes to This Policy
Loco Rides may update this Privacy Policy from time to time. Any changes will be notified via the app or website. Continued use of our services implies acceptance of the updated terms.
8. Contact Us
For any questions or concerns about this Privacy Policy, feel free to contact us:
📍 LocoRides Mobility LLP
📞 +91 8590809035
📧 support@locorides.com
🔹 Your privacy is important to us. Ride safe, ride smart! 🏍️✨
