LOCORIDES – TERMS & CONDITIONS

This agreement ("Terms & Conditions") outlines the rights and responsibilities of LocoRides Mobility LLP and the renter ("You" or "Customer") when using our rental services. By signing this document, you acknowledge that you have read, understood, and agreed to these terms.

1. Eligibility & User Agreement

  • The renter must be 18 years or older with a valid driving license and a government-issued ID proof.
  • The bike will only be provided after successful document verification.
  • LocoRides reserves the right to reject any booking if the provided documents are invalid or incomplete.

2. Rental Usage & Responsibilities

  • Riding Safety: You must follow all traffic laws and ensure helmet usage for yourself and any pillion rider.
  • Speed Limit: The maximum speed limit is 70 km/hr or as per local government regulations, whichever is lower.
  • No Reckless Riding: Stunt riding, racing, or any unauthorized activity is strictly prohibited.
  • Bike Condition: The vehicle must be returned in the same condition as received.
  • Fuel Policy: Fuel is not included in the rental charges. The bike must be returned with the same fuel level as at the time of pickup. Any extra fuel added will not be refunded.
  • Traffic Violations: In the event of any reported traffic violations during the rental period, LocoRides reserves the right to hold the customer's security deposit for a duration ranging from 30 to 90 days in order to process applicable fines, legal formalities, and penalty clearances.
  • Violation Negligence & Recovery: If a customer fails to acknowledge or settle any reported traffic violations, LocoRides reserves the full right to initiate a recovery process for the vehicle. In such cases:
    • The customer will first be formally requested to return the vehicle.
    • If the customer refuses or delays, LocoRides holds the authority to capture/repossess the vehicle without prior notice.
    • A vehicle recovery fee of ₹2,000 will be charged to cover operational expenses.
    • Any additional towing charges, legal costs, or penalties will also be borne by the customer.

3. Rental Charges & Additional Fees

  • Security Deposit: A refundable security deposit may be required based on the selected bike model.
  • Extra KM Charges: If you exceed the allotted kilometers, additional charges will apply as per the selected bike model.
  • Late Drop-Off Charges:
    • A 30-minute grace period is allowed for returns.
    • After this, a Rs500 penalty + 5X the hourly rental charge will be applied.
  • Overspeeding Fine: A fine of Rs1000 will be charged after every third overspeeding warning.

4. Payment & Cancellation Policy

  • Payments must be made via the app/website through UPI, credit/debit card, or net banking.
  • Refunds (if applicable) will be processed within 5-7 business days to the original payment source.

Cancellation Fees:

  • More than 24 hours before the booking start time → 20% deduction (up to Rs2500), rest refunded.
  • Less than 24 hours but at least 3 hours before the booking start time → 50% deduction (up to Rs3000), rest refunded.
  • Within 3 hours of booking start time or no-show → Only 20% of the booking amount will be refunded.

5. Bike Return & Damage Policy

  • The bike must be returned at the agreed location in good condition.
  • Any damages, missing parts, or traffic violations during the rental period will be the responsibility of the renter.
  • Cleaning Policy: Please return the bike in a clean condition for the next user. Excess dirt or stains may result in an additional cleaning charge.

6. Legal & Liability Agreement

  • LocoRides is not liable for any accidents, injuries, traffic violations, or third-party damages that occur during the rental period.
  • In case of an accident, the renter must immediately inform LocoRides support and local authorities.
  • The renter must not sublet or allow an unauthorized person to use the bike.